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At Jeilostore LLC, your satisfaction is our priority. If you are not completely happy with your purchase, you may request a return or refund under the conditions below.

Right to Cancel (Returns)

  • You have the right to cancel your order within 14 days from the date you receive your product(s).
  • To be eligible for a return, the item must be in its original condition, unused, and in the original packaging (including accessories, manuals, and labels).
  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 14 days using the same payment method you used for your purchase.
  • Shipping fees (if any) are non-refundable, except in cases of defective or incorrect items.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us before returning it.

Exceptions / Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized products.
  • Products unsealed after delivery for health or hygiene reasons.
  • Digital products once download or access has begun.

Warranty on Products

All our products are covered by the legal warranty of conformity and the warranty against hidden defects.
If a product is found defective, you are entitled to a replacement, repair, or refund.

How to Start a Return

To request a return, please contact us at:

📧 Email: support@jeilostore.com
📞 Phone/WhatsApp: +1 (575) 345-1095
📍 Business Address:
Jeilostore LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, USA